Student Portal - Frequently Asked Questions
How do I log in to the student portal?
You will need your WA student number and a personal email address. You must be able to access your personal email inbox to confirm your email address as part of the login process.
What is my WA student number and where do I find it?
Your WA student number is an eight-digit number that was allocated to you by the School Curriculum and Standards Authority (the Authority). You will find it on your school report/s. It may also be on your SmartRider.
What is my password?
Your initial password is a combination of your family name and date of birth — Nnddmmyyyy:
- Nn = the first two letters of your family name: the first as a capital letter (A–Z) and the second as a lower case letter (a–z), excluding any punctuation or spaces
- ddmmyyyy = your date of birth in day month year format.
You will be prompted to choose a new password that is easy for you to remember. Your new password must contain a minimum of eight characters, with at least one digit (0–9), at least one capital letter (A–Z) and at least one lower case letter (a–z).
Re-enter your new password to confirm it. Make sure you keep your new password somewhere secure for the next time you log in to the student portal.
Why do I need a personal email address?
The Authority communicates with you by email, so you need to add a personal email address that you use regularly. Using your personal email address will allow you to receive emails from the student portal after you have left school and your school email address has expired.
What are the Student Declaration and Permissions statements?
The Student Declaration and Permissions statements include your acceptance of the WACE requirements and rules as set out in the Year 12 Information Handbook. The Authority also asks permission to use your results, should you win an award, and other schoolwork (without identifying who you are) in media communications.
I am having problems logging in. What do I do?
Try logging in again. After three attempts, you will be blocked. Wait for 10 minutes, then try again.
If you are still having problems logging in, refer to the Student login and navigation guide. You can also ask your school administrator to help you.
What do I do if I lock myself out of my account?
If your account has been locked, email email@example.com (monitored Monday to Friday between 8.00 am and 4.30 pm).
You must provide the following details in your email:
- Full name
- WA student number and school name
- Date of birth
- Home address details as they would appear in your Western Australian Statement of Student Achievement (WASSA).
Who can request a password reset?
The Authority can only reset a password at the request of the individual student, who must provide the necessary identifying information.
The Authority is not permitted to conduct a password reset at the request of parents.